Transaction Flow

DOMESTIC

Visiting your firm.

Tokiwa visitor grips your needs, common issue and your desired delivery time etc.
Within us technical discussion will be done over these informations .

Suggestion

Tokiwa suggest best specifications to client’s package style and also to other expectation.
Then, timeline, product layout drawing and quotation will be submitted.
In case our proposal does not fulfill to requirement, will revise it repeatedly until get customer satisfied.

Reach in an agreement.

The both have sales contract with satisfactory content.

Machine design.

Tokiwa designer start machine design after all specifications are agreed by customer.
After machine design by using CAD, Tokiwa discuss with customer again.

Assembling

After careful check of design, place an order for suitable parts, then move to assembling.
by skilled engineers under their strict supervision.
more than 80% with homemade product to keep high liability with the assumption of using rate.

Inspection

Assembled products are to be tested for inspection repeatedly,
the only product clear the standard can be approved as completed product.
The product is tested again under client observation during trial run in our factory,
after passed the criteria, machine is allowed to ship out.

Delivery

Export documents, overseas transportation are arranged by us.
※ Some are or country is unavailable by us .

New Installation.

After delivery of machine at client’s factory,
Tokiwa service engineer is dispatched and carry out supervision of new installation works,
but include fine adjustment for completion.
For unsecured area or country, engineer is unable to be attend and if get status worse after dispatch,
they may return to home even during supervision works.

Orientation

After completion of the machine, engineer guides safety and right machine handling,
how to run proper and efficiently to client’s machine operator, including appropriate maintenance manner and method.

Final Inspection

After above procedures, client approved machine, consequently result into commissioning.

Revisiting

Close and long time association with us begin at this moment.
For detailed maintenance information, please contact us from following.

OVERSEAS

Visiting your firm.

Tokiwa visitor grips your needs, common issue and your desired delivery time etc.
Within us technical discussion will be done over these informations .

Suggestion

Tokiwa suggest best specifications to client’s package style and also to other expectation. Then, timeline, product layout drawing and quotation will be submitted.
In case our proposal does not fulfill to requirement, will revise it repeatedly until get customer satisfied.

Reach in an agreement.

The both have sales contract with satisfactory content.

Machine design.

Tokiwa designer start machine design after all specifications are agreed by customer.
After machine design by using CAD, Tokiwa discuss with customer again.

Assembling

After careful check of design, place an order for suitable parts, then move to assembling. by skilled engineers under their strict supervision.
more than 80% with homemade product to keep high liability with the assumption of using rate.

Inspection

Assembled products are to be tested for inspection repeatedly,
the only product clear the standard can be approved as completed product.
The product is tested again under client observation during trial run in our factory,
after passed the criteria, machine is allowed to ship out.

Delivery

Export documents, overseas transportation are arranged by us.
※ Some are or country is unavailable by us .

New Installation.

After delivery of machine at client’s factory,
Tokiwa service engineer is dispatched and carry out supervision of new installation works,
but include fine adjustment for completion.
For unsecured area or country, engineer is unable to be attend and if get status worse after dispatch,
they may return to home even during supervision works.

Orientation

After completion of the machine, engineer guides safety and right machine handling,
how to run proper and efficiently to client’s machine operator, including appropriate maintenance manner and method.

Final Inspection

After above procedures, client approved machine, consequently result into commissioning.

Revisiting

Close and long time association with us begin at this moment.
For detailed maintenance information, please contact us from following.